Privacy Policy



At Nayalap, we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.

Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.

In this policy ‘Nayalap’ means M/s Nayalap and its affiliated companies, as they may exist from time to time, which include, without limitation, the subsidiaries which carry on business that use the name of Nayalap. The words ‘we’ and ‘Nayalap’ do not include third-party hotel owners or third parties involved in the delivery of services, however, we have requested such hotel owners and third party suppliers to abide by the terms of our Privacy Protection Policy.

In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification.

It also includes information on guest preferences and usage, when such information is supplied to or recorded by Nayalap in the course of transacting business with an individual.


  1. By making a reservation or by using Nayalap’s services.
  2. By providing it to us in communications regarding service delivery such as feedback mail.
  3. By providing the information to us by participating in a marketing initiative.
  4. By visiting our website.
  5. By reserving your stay at Nayalap through third-party websites including but not limited to Online Travel Agents.

Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it.


When making a reservation or using Nayalap’s services it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This is also necessary as Indian law states that the details of all guests are recorded and furnished when necessary. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference.It may also include if you choose to share that information with us, your preferences regarding the delivery of your services such as type of food, type of excursions and the like.We also offer special discounts from time to time that may have qualifying criteria.Sometimes we offer special offers to, for example, seniors or for children.To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of booking.You may be required to provide personal identification with your date of birth in order to verify this upon check-in.

From time to time, we offer packages or other services that involve third parties.If you are partaking of such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.

Nayalap may use the information you provide to send you offers and information about Nayalap services and those of select third parties.Your information will not be given to these third parties but rather the offer of the third party will be provided to Nayalap which will manage the distribution.

If you do not wish to receive such offers and information you may unsubscribe or opt-out by sending an email to, using the subject line “Unsubscribe”, so indicating your request with sufficient personal identifiers so we can appropriately act on your request.All our marketing communication of this type will also contain instructions for unsubscribing.


Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with the subject hotel and hotel personnel, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service delivery.


We use Google Analytics to measure how visitors interact with content on our websites. We also use Facebook Custom Audiences to ask Facebook to show you ads that are customized based on your interaction with our websites or our Facebook applications and to measure how you interact with those ads. All of these services use cookies and similar technologies, such as web beacons, tags and embedded scripts, to record information about your interaction with our websites. Additional information on how these services use such technologies can be found on Google’s website and Facebook’s website. The Google Analytics security and privacy principles summarize how Google protects information collected through Google Analytics. Facebook’s Data Use Policy describes how Facebook protects information collected through Facebook Custom Audiences.

If you do not wish to have data relating to your visits to our websites collected through Google Analytics, you may opt-out by installing the Google Analytics opt-out browser add-on. You may opt-out of Facebook Custom Audiences by visiting Facebook’s opt-out page.


  1. To establish and maintain a responsible commercial relationship with you and to provide ongoing service.
  2. To understand your needs and preferences.We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better. For example, we may record your preference for type of food.
  3. To develop, enhance, market or provide products and services.For example, we look at our guests’ use of our services so that we can better understand how to improve our services.
  4. To manage and develop our business and operations.For example, we analyze guest patterns of usage of our place and services to help us manage them efficiently and plan for future growth.
  5. To meet legal and regulatory requirements.


We disclose personal information only in these limited circumstances:

  1. We may disclose a guest’s personal information to a person who, in the reasonable judgment of Nayalap, is seeking the information as an agent of the guest – for example, a travel agent who is booking a reservation on behalf of the guest.
  2. Personal information will be shared with a third party involved in supplying the guest with the services they have purchased to the extent necessary to effect the supply and the processing of the transaction.
  3. Personal information may be shared with a third party retained by Nayalap to perform functions on its behalfs such as reservations handling, data processing or storage, guest surveys or research.
  4. Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of Nayalap it appears that there is an imminent danger to life or property which could be avoided or minimized by disclosure of the information, or which disclosure is compelled by legal authority.

Any such disclosure of a guest’s personal information by Nayalap to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.


  1. Nayalap will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.
  2. Nayalap will protect your personal information with appropriate security safeguards.
  3. Nayalap will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
  4. Nayalap will strive to keep your personal information as accurate and up to date as is necessary for the purposes identified above.
  5. Fairmont Hotels & Resorts will honour your request to access your personal information in as timely fashion as is reasonably possible.

You are always free to refuse to provide personal information to us apart from those required by Indian law.

You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice, by e-mailing us at, using ‘Unsubscribe’ as the subject line, and providing us sufficient personal identifiers so we can act effectively on your request.

However, in either case, this may limit our ability to serve you.

If you have questions or concerns about our privacy practices or wish to make a request in respect of your personal information please contact us on

or if you prefer by writing us at:

M/s Nayalap
3 Temperton Hall,

Nainital, Uttarakhand